Privacy Policy Of Service Marketplace

Last Updated: March 16, 2025

CONNECTIONMAX PORTAL (“us”, “we”, or “our”) operates the Service Marketplace website (https://servicemarketplace.me)  (the “Service”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Definitions

  • Service: The Service Marketplace website (https://servicemarketplace.me) operated by CONNECTIONMAX PORTAL.
  • Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Data collected automatically either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
  • Cookies: Small pieces of data stored on your device (computer or mobile device).
  • Data Controller: The natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • User: The individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

  • Personal Data: While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City
    • Payment information (e.g., credit/debit card details, bank account information, processed by third-party payment processors)
    • Profile pictures or business logos (for Service Providers)
    • Licensing information and business details (for Service Providers)
    • Government-issued identification (for verification purposes, particularly for Service Providers)
  • Usage Data: We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
  • Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use:
    • Session Cookies: We use Session Cookies to operate our Service.
    • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
    • Security Cookies: We use Security Cookies for security purposes.

3. Use of Data

Service Marketplace uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To facilitate bookings and payments between Customers and Service Providers
  • To verify the identity and qualifications of Service Providers
  • To personalize your experience on the Service
  • To send you marketing and promotional communications (with your consent, where required)
  • To comply with legal obligations

4. Legal Basis for Processing Personal Data under UAE Law (and other relevant laws)

We process your Personal Data based on the following legal grounds:

  • Performance of a Contract: The processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract (e.g., creating an account, facilitating bookings).
  • Legitimate Interests: The processing is necessary for the purposes of the legitimate interests pursued by Service Marketplace or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. Our legitimate interests include improving our Service, preventing fraud, and ensuring the security of our platform.
  • Consent: We may process your Personal Data where you have given your explicit consent for specific purposes (e.g., for direct marketing communications). You have the right to withdraw your consent at any time.
  • Legal Obligation: The processing is necessary for compliance with a legal obligation to which Service Marketplace is subject (e.g., tax laws, anti-money laundering regulations).

5. Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside the UAE and choose to provide information to us, please note that we transfer the data, including Personal Data, to the UAE and process it there.

Service Marketplace will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

6. Disclosure of Data

We may disclose your Personal Data in the following situations:

  • To Service Providers/Customers: To facilitate the booking and provision of services, we will share relevant Personal Data between Customers and Service Providers (e.g., Customer’s name and contact information with the booked Service Provider, or Service Provider’s profile with Customers).
  • For Business Transactions: If Service Marketplace is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
  • Law Enforcement: Under certain circumstances, Service Marketplace may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency in the UAE).
  • Legal Requirements: Service Marketplace may disclose your Personal Data in the good faith belief that such action is necessary to:
    • To comply with a legal obligation
    • To protect and defend the rights or property of Service Marketplace
    • To prevent or investigate possible wrongdoing in connection with the Service
    • To protect the personal safety of users of the Service or the public
    • To protect against legal liability
  • With Your Consent: We may disclose your personal data for any other purpose with your consent.

7. Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to protect your data.

8. Service Providers (Third-Party Processors)

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services, or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers for payment processing (e.g., Stripe, PayPal, or local UAE payment gateways). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

9. Your Data Protection Rights under UAE Law (and potentially other applicable laws)

Under the UAE Federal Data Protection Law and other relevant data protection regulations, you have certain rights regarding your Personal Data. These rights include:

  • Right to Access: The right to obtain confirmation as to whether or not Personal Data concerning you is being processed, and, where that is the case, access to the Personal Data.
  • Right to Rectification: The right to request the correction of inaccurate Personal Data concerning you without undue delay.
  • Right to Erasure (Right to be Forgotten): The right to request the erasure of Personal Data concerning you without undue delay under certain circumstances.
  • Right to Restriction of Processing: The right to request the restriction of processing your Personal Data under certain circumstances.
  • Right to Data Portability: The right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller without hindrance.
  • Right to Object: The right to object to the processing of your Personal Data under certain circumstances, particularly when processing is based on legitimate interests or for direct marketing.
  • Right to Withdraw Consent: Where we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

10. Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: admin@servicemarketplace.me